As a number of you have been asking, we would like to briefly and concisely let you know how to get in touch with us if you need support. After all, we don’t have a branch you can just walk in to, like an old-fashioned high street bank. But being there for you is our top priority, which is why the following provides an overview of the analogue and digital communication channels.
Basically, our support is available via chat from Monday to Friday between 9:30 am and 5 pm if our very friendly chatbot is unable to help you (which, by the way, is available around the clock). Alternatively, you can send us an email at any time.
So feel free to contact us in the live chat via our homepage or the app , or by email at support@tomorrow.one .
Whether you have product questions, technical problems or difficulties in signing up - we’re there for you and will help you personally and individually. Of course, you can also make use of the collective intelligence of the Instagram community to help each other out and exchange ideas. We also welcome direct messages on Instagram. However, we would like to point out that account-specific questions often require sensitive information that we cannot, of course, deal with in a public context. So if you have questions that affect your account in particular, then it’s best to contact the support team directly.If you have a problem with a payment or lose your card outside of our support times, you can of course use the app’s first aid functions at any time: lock your card, reorder or change the pin. Once the problem is resolved, you can easily unlock the card in the app again.