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Questions, problems or just some feedback - we're here for you.

Got questions, problems or criticism?

The best way to reach us is via live chat in the app or right here in your web browser. Our team will get back to you as quickly as possible.

For Plus customers, we also offer a callback service. Just book your appointment in the app.

Criticism is just as welcome as praise. Tell us what's bothering you. We listen and improve wherever it's needed.

Emergency? Here's what to do

If something is lost or a payment looks suspicious, every minute counts.

Card gone
If your card is gone and your still have your phone: First block your card in the app (profile icon → Manage cards). Then let us know in the chat with "my card is gone".
Phone gone
If your phone is gone - whether you still have your card or not: Contact us straight away in the chat here in your web browser with "my phone is gone".
Transaction
If you see an unknown transaction, first block your card(s) in the app (profile icon → Manage cards). Then report it in the chat with "unknown payment".

Your answer in seconds

Before you write to us, ask Liz, our digital assistant in the Chat. She knows every answer from our FAQs, for example about:

  • Opening, switching or closing an account

  • Blocking, unblocking or reordering a card

  • Saving, Pockets and Rounding Up

  • Security and data protection

  • … and much more

With Liz or our FAQs, you'll find most answers around the clock - no waiting for a reply from us. If a question remains unanswered or a problem unsolved, our team is here for you.

Go to FAQs

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The Tomorrow account is provided by our banking service provider, Solaris SE. Solaris SE is a fully regulated European bank, licensed and supervised by the Federal Financial Supervisory Authority (BaFin). Your deposits are therefore protected up to € 100,000 by the German Deposit Guarantee Scheme (DGS). This protection applies per customer / per bank, in this case Solaris SE. If you hold multiple accounts with Solaris, the deposit protection applies to all your accounts in total.

* Interest rate of 3.1 % p.a. applies to customers who open a Tomorrow account and savings account between October 1 and October 31, 2026, for the first 90 days on a maximum balance of € 50,000. Outside the promotional period, the regular interest rate for your chosen account type applies - also on balances up to € 50,000. Now customers who opened their account before February 19, 2025, cannot open a savings account. The customer must have a German tax ID. You can read all the conditions again here.

¹ Occasionally, ATM operators may charge fees over which Tomorrow has no control. In addition, the Now account model charges a 2 % foreign currency fee for all withdrawals and card payments in non-euro currencies.

² Insurance services are provided by HanseMerkur. Terms & Conditions can be found here for Change and Plus.

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You can withdraw your consent at any time. All settings and the option to withdraw your given consents can be found in the footer under "Cookie Settings." Further information can be found in the Privacy Policy and in Tomorrow’s Imprint.

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