Beyond "customer service" - we're there for you
As a number of you have been asking, we would like to briefly and concisely let you know how to get in touch with us if you need support. After all, we don’t have a branch you can just walk in to, like an old-fashioned high street bank. But being there for you is our top priority, which is why the following provides an overview of the analogue and digital communication channels.
Basically, the support team is available Monday to Friday from 9am to 6pm. You can email firstname.lastname@example.org, or use the live chat on our homepage or the app, or contact us by phone. Yes, you read that right. Of course you can also call us. Our number is: +49 40 228 61 410. Here’s a little hack: this number is also on your Tomorrow bank card, so you’re always carrying it (unknowingly) with you. But do put it in your phone, too. Just in case there is a problem. We’re not going to cut you off randomly. We promise. Whether you have product questions, technical problems or difficulties in signing up - we’re there for you and will help you personally and individually. Of course you can also make use og the hive mind in the forum or in the Facebook community and help each other out and exchange information. We are also happy to receive direct messages on Facebook, Twitter or Instagram. However, we would like to point out that account-specific questions often require sensitive information that we cannot, of course, deal with in a public context. So if you have questions that affect your account in particular, then it’s best to contact the support team directly. If you have a problem with a payment or lose your card outside of our support times, you can of course use the app’s first aid functions at any time: lock your card, reorder or change the pin. Once the problem is resolved, you can easily unlock the card in the app again. And if you ever feel the need to visit the people behind the “bank of tomorrow” in person - feel free. We are looking forward your visit to the Betahaus!